Support
Email support@rainsignal.eu. Include your platform (iOS or Android), the app version (Settings → About) and the place where something went wrong, so we can take a quick look.
I don't get any alerts
- Check that notifications for RainSignal are turned on in your phone's settings.
- Using "current location"? Then we alert you about rain where you last opened the app. If you're somewhere else, open the app briefly, or add the place as a fixed place.
- Have you set a threshold (for example only heavy rain)? Then light showers won't trigger an alert.
The alert was wrong
A radar nowcast looks at how showers move and grow. Sometimes a shower fades on the way or a new one forms. A difference of five to ten minutes can happen. If it keeps going wrong at one place, email us the place and the time, and we'll look at the coverage there.
Delete my data
Settings → Delete data. This erases your places, settings and push token from our server. You can then delete the app. See also the privacy policy.
Cancel or restore Plus
Subscriptions run through the App Store or Google Play, and you cancel them there. New phone? In the app, choose Settings → Restore purchases.